Refund policy

We want you to love every piece you bring home. If something isn't right, we're here to make it right. Please read the following policy carefully before starting a return.

Return Window

You have 30 days from the date of delivery to request a return. After this period, we are unable to accept return requests.

Eligibility Conditions

To be eligible for a return, your item must meet the following conditions:

The item is unused and in the same condition as when you received it
The item is in its original packaging
You have proof of purchase (order confirmation or receipt)

Items that do not meet these conditions will not be accepted for return and will be sent back to you at your expense.

Non Returnable Items

Items marked as final sale at the time of purchase
Items that have been used, assembled and installed, altered, or damaged after delivery
Items returned without prior authorization from our support team

Natural Materials

Many of our pieces are made from natural materials such as rattan, bamboo, jute, seagrass and wood. Slight variations in color, texture, weave and size from one piece to another are part of their natural character and are not considered defects.

How to Start a Return

Before sending anything back, you must contact our support team first. Unauthorized returns cannot be processed.

Email us at hello@siennadesign.shop with your order number, the item(s) you wish to return, and the reason for your return.
Our team will review your request within 1 business day and send you a return authorization and the return address.
Pack the item securely in its original packaging and ship it to the address provided.
Once we receive and inspect your return, we will notify you by email and process your refund.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when the item received was defective, damaged, or incorrect (see below). For large items such as furniture, return shipping can be significant, so please check dimensions carefully before ordering. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit during return shipment.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at hello@siennadesign.shop with your order number and clear photos of the issue. In these cases, we will cover the cost of return shipping and offer you the choice of a full refund or a replacement at no additional charge.

Refunds

Once your return is received and inspected, we will send you a confirmation email. If your return is approved, your refund will be processed to your original payment method within 7 business days. Your bank or payment provider may take additional time to show the credit in your account.

Original shipping costs are non refundable, except when we made an error with your order.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.