Shipping policy

We want your order to arrive quickly and safely. Below you'll find everything you need to know about how we ship and what to expect after you place your order.

Shipping Destination

We currently ship to the United States.

Estimated Delivery

Most orders are delivered within 6 to 9 days of purchase: orders are processed within 1 to 2 business days, then shipping takes 5 to 7 business days. You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number once your order has been dispatched.

Delivery times are estimates. Occasional delays may occur during high demand periods or because of carrier or customs processing.

Shipping Costs

We charge a flat shipping rate of $5.99 on every order, whatever the number or size of the items. It is shown at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package. Please allow up to 48 hours after receiving your tracking email for the tracking information to become active in the carrier's system. If your tracking shows no update for more than 7 consecutive business days, please contact us and we will investigate promptly.

Customs, Duties & Import Taxes

Our pieces are shipped from our fulfillment partners. If any import duties, taxes or customs fees are charged by customs authorities upon arrival, they are the responsibility of the recipient and are not included in the price of your order or the shipping cost paid at checkout.

Delays & Lost Packages

Shipping timelines are estimates and may be affected by factors outside our control, including customs processing, carrier delays, or severe weather. If your package has not arrived within 30 days of your dispatch confirmation email, please contact our support team and we will work with you to resolve the situation.

Package Marked as Delivered

If your tracking shows your package as delivered but you have not received it, please contact us at hello@siennadesign.shop within 14 calendar days of the marked delivery date so that we can open an investigation with the carrier.

Returns & Refunds

We offer a 30 day return window on all eligible items. For full details on how to start a return or request a refund, please visit our Return & Refund Policy.